Help & FAQ

Once your builder has onboarded your home, simply log in and navigate to the Chat page. You can type or speak your question, and the AI concierge will respond with answers drawn from your home's document vault — including blueprints, warranties, manuals, and specifications. You can ask about anything from "What brand is my water heater?" to "Is my roof still under warranty?"

You can report an issue directly through the chat by describing the problem, or use the "Report Issue" button on your dashboard. The AI will help diagnose the issue, check if it's covered under warranty, and automatically create a ticket that notifies your builder. You can also upload photos to help document the problem.

Letters is where every service request to your builder lives — open, scheduled, resolved. Each one shows status, any back-and-forth with your builder or subcontractor, scheduled visits, and the full record from filing to resolution. You will be notified when status changes.

On the chat page, tap the microphone icon to start voice input. Speak naturally and the AI will transcribe your words in real time using advanced speech recognition. This is perfect for hands-free use — for example, if you're standing in front of a malfunctioning appliance and want to describe what you see. Tap the microphone icon again to stop recording.

Yes. In the chat, use the attachment button to upload photos directly. This is especially helpful when reporting issues — a photo of a crack, leak, or malfunction helps the AI provide more accurate diagnosis and gives your builder clear documentation of the problem. Photos are stored securely in your home's document vault.

Ask the AI concierge "When does my warranty expire?" and it will provide warranty expiration dates for each system in your home based on the documents your builder uploaded. Note that warranty dates shown are based on the documents provided and should be confirmed with your builder for definitive coverage details.

From your Builder Dashboard, click "Onboard Home" to start the process. You'll enter the property details, homeowner information, and then upload all relevant documents — blueprints, warranties, manuals, material schedules, subcontractor information, and any other specifications. The AI will automatically process, categorize, and index all uploaded documents to build the home's knowledge base.

Your Builder Dashboard shows all active warranty tickets across your homes. Each ticket includes the AI's initial diagnosis, photos from the homeowner, warranty coverage assessment, and recommended next steps. You can assign tickets to subcontractors, update statuses, add notes, and communicate with homeowners — all from the ticket detail view.

The Analytics section of your Builder Dashboard provides insights into ticket volumes, resolution times, common issue categories, warranty claim trends, and homeowner satisfaction metrics. Use these insights to identify recurring issues, improve construction quality, and optimize your warranty response process.

Estate Key is licensed per residence, not as a per-active-home subscription. You buy a license for each home you onboard, and that license covers the home for 2 years of concierge service. Pricing is tiered by how many homes you have under contract with Estate Key — the Artisan, Craftsman, and Atelier tiers — with volume pricing as your portfolio grows. For a quote or details on which tier fits your pipeline, contact sales@estatekey.com.