Estate Key
The concierge for every home you build
Hand over the keys.
Keep the relationship.
Estate Key is a 24/7 AI-powered concierge for every home you build — briefed on all aspects of the residence, from the blueprints to the manuals to the finish schedule. It answers the homeowner the moment they ask, automates the warranty process, and lets you deliver the world-class experience your clients deserve.
No more 2 AM calls. Go back to what you do best — building beautiful homes. Estate Key has the rest covered.
01 — The problemAfter the keys are handed over
The white glove slips the moment the keys change hands.
For eighteen months, the homeowner had you on speed-dial. Walkthroughs, selections, site visits — the relationship was attentive and personal. Then the sale closes, and the attention that defined the build is no longer possible to sustain. The homeowner is alone with complex systems they've never lived with, and the warranty process becomes a tangle of texts and voicemails that serves no one.
Complex systems
Homeowners struggle with unfamiliar equipment — the HVAC zoning, the pool controller, the shade scenes, the kitchen appliances they meant to read the manual for.
Unresolved tickets
Warranty claims devolve into long, fragmented threads — time-consuming communication that wastes your time and frustrates the homeowner.
The 3 AM call
A smoke detector chirps on a Saturday night. The homeowner has one number — yours. Reactive support pulls you off the jobsite you should be on Monday morning.
02 — The platformFive systems, one residence
A residence that knows itself.
Fig. 01
AI Concierge, 24/7
Every home gets an AI-powered assistant, briefed on the manuals, warranties, material schedules, and tribal knowledge of your build. It gives the homeowner exactly what they need — rapid replies, precision, and warmth. A world-class customer experience, in a residence that knows itself.
Fig. 02
Warranty Automation
The concierge triages, diagnoses, and opens the ticket — rapidly routed to the right trade with builder oversight. Your team only has to step in when a human is truly needed, with a situation brief already on the desk.
Fig. 03
Predictive Maintenance
Maintenance recommendations captured during onboarding and customized for the home — the equipment in this kitchen, the finishes in this bath, the climate at this address. Filters flagged before they clog. Winterization arriving before the first freeze.
Fig. 04
Builder Dashboard
Every ticket, every home, every trade — in one console. Track response times, satisfaction, and the recurring issues worth feeding back into the next build. The warranty period becomes a dataset, not a drain.
Fig. 05
The Record, Transferable
When the residence changes hands — a second owner, an heir, a new family — the complete record travels with the house. Every manual, every warranty, every trade, every finish. The home keeps its memory.
03 — In serviceA conversation, verbatim
The voice
Quiet authority. Never a wasted sentence.
The concierge knows the residence as intimately as the team that built it, and speaks to the family the way a great house staffer would — briefed, warm, and exact. Your brand of service, extended beyond what a human team can reach.
Ridge House · 06:47 AM
The dishwasher won't drain.
Checking the record. It's the Aldenin the butler's pantry, under warranty through 14 March 2027. Has the red rinse light come on?
Yes, flashing.
That's the disposal interlock — the disposal on the prep island needs a reset. The red button is on the underside. Press once.
Done. It's draining.
Very good. I'll note it in the record. If it returns within the week I'll have Ethan at Blue Harbor out Thursday morning.
04 — Two sidesOne residence
Your brand of service — extended to every hour.
For Builders
Protect the reputation you built.
Close clean. Hand us the document room. Estate Key answers the 3 AM call when the smoke detector chirps, untangles situations, coordinates your trades, and gives you the data to build better next time. Your name, still above the door — without your phone still ringing.
- ✓After-hours calls handled, calmly
- ✓Tickets triaged and routed to the right trade
- ✓Co-branded homeowner portal
- ✓Builder dashboard with real-time analytics
- ✓Claims dataset informing the next build
- ✓Your team only steps in when it truly must
For Homeowners
A home that answers when you ask.
No hold music. No digging through the kitchen drawer. The concierge responds in seconds — at 4 PM when the study won't cool and at any hour the residence needs attending to. The household runs quietly, and the people in it feel looked after.
- ✓Answers in seconds, any hour
- ✓Service arranged without a phone call
- ✓Specifics remembered — paint colors, tile manufacturer, grout color, window treatments
- ✓Seasonal maintenance, on the calendar
- ✓One place for every manual and warranty
- ✓The record travels with the residence
05 — The arrangementPriced by volume
Paid by the builder. Provided to the home.
One offering — the full Estate Key platform — across every plan. The only difference is the volume you build. Choose the tier that matches your annual cadence; every residence receives the same concierge, the same warranty automation, the same record kept for two years.
Tier 01
Artisan
1–4 homes / year
$6,000
per residence · 2-year coverage
For the boutique builder — every home a signature piece. Full platform, full concierge, for the portfolio as it is.
Tier 02
Recommended
Craftsman
5–10 homes / year
$4,500
per residence · 2-year coverage
For the established studio delivering a steady cadence of custom homes. Same platform, the same quiet attention, at volume.
Tier 03
Atelier
10+ homes / year
Contact us
Volume pricing · per-residence basis
For the luxury production builder. Dedicated onboarding assistance, hands-on integration, and pricing shaped to your annual volume.
Every plan includes the complete platform — AI concierge, warranty automation, predictive maintenance, builder dashboard — with the full two-year warranty term covered per residence. No per-seat fees. No feature tiers.
06 — QuestionsAsked before booking
What builders tend to want to know.
Who pays for Estate Key — the builder or the homeowner?Q.01
The builder. Estate Key is part of the closing package, folded into the delivery of the residence. The homeowner receives the concierge as part of the ownership experience, for two years.
What does onboarding a new build look like?Q.02
You upload the build documents — blueprints, specifications, warranty certificates, manuals, trade contacts. Our AI extracts the relevant detail and flags anything missing, then walks your team through a short, interactive pass to fill the gaps. Most builds are briefed in a week. The concierge goes live with the keys.
How is this different from a property management app?Q.03
Property managers run buildings. Estate Key is the post-closing extension of your delivery team — briefed on the specifics of this residence, trained in your voice, and accountable to the homeowner with you still above the door.
What happens after two years?Q.04
The residence retains its record in perpetuity — every manual, every warranty, every trade relationship. Homeowners may renew concierge service annually.
How is homeowner data handled?Q.05
Every residence has its own tenanted record. Data is encrypted at rest, access-scoped to the homeowner and the builder team, and never pooled across projects. A full AI disclosure is provided at onboarding.
Estate KeyRequest a demo
Every home you build
should answer for itself.
Thirty minutes. A walkthrough of the builder console, a live concierge conversation, and a plan shaped to your annual volume.